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Afterpay FAQ

Thanks for your interest in SoundSkins sound deadening products! We are pleased to offer Afterpay as a method of payment for our customers. It is a 100% interest-free service and is very easy to use. Continue reading for more information about Afterpay.

What is Afterpay?

Afterpay is a way to order products online without paying the entire amount upfront! We ship your order out to you as normal, but you get to pay it off in 4 bi-weekly, interest-free installments.

How do I use Installments with Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Can I use Installments with Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

When will my items be delivered if I use Installments with Afterpay?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

Visit our shipping page for more information by clicking here.

Do I pay more if I use Afterpay?

No! Afterpay allows you to make your payments interest-free and without any extra fees!

The only time you would have to pay a fee is if you miss a payment.

See Afterpay's Terms & Conditions for further information about late fees.

How many orders can I make at once?

You can have up to 3 active orders with Afterpay at any time.

Can I pay off my order sooner?

Yes! You can pay your order off as early as you like. Just log in to your Afterpay account, find your order and select "Pay Now."

How do I return an order placed through Afterpay?

Please check that your return meets our return policy here. If so, contact us and inform us that you would like to return your order. Keep in mind that you will have to pay for shipping costs to return your order to our warehouse.

If you have any questions or concerns about your Afterpay order, please contact us at usa@soundskinsglobal.com. Do not send returns to AfterPay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

What if I can't pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here  for complete terms.

IMPORTANT INFORMATION
  • Afterpay can be used to make purchases on orders up to $1000. A debit or credit card can be used for purchases under $500, any order over $500 must be on a credit card.
  • If you are a first-time customer using Afterpay, the first installment needs to be paid at the time of purchase.
  • Existing Afterpay customers (i.e. more than 6 weeks since your first purchase with Afterpay) only need to have funds available on the card at time of checkout, however the first payment won't be deducted for 14 days.
  • Payment will be automatically taken from your debit or credit card in four equal payments. Afterpay will send you reminders directly when payments will be deducted so there’s no surprises.
  • If you fail to make a payment you will be charged a late payment fee of $10 by Afterpay with a further $7 fee added 7 days later if the payment is still overdue.
  • No interest is charged.
HOW TO USE AFTERPAY
  •  Select Afterpay at checkout

    Afterpay is fully integrated with our store’s checkout. All you need to do is choose Afterpay as your payment option when you’re ready to buy.

  •  Choose how you want to pay your installments

    Afterpay splits your payments over four equal installments due every fortnight. Sign up for Afterpay (you'll be prompted to do this after you select Afterpay in the checkout) and nominate the debit card or credit card you want to use and Afterpay will schedule automatic payments for you.

  •  Get approved instantly and securely

    No long forms or detailed personal information. Afterpay simply uses your nominated bank card to process your application on the spot.

  •  Enjoy your purchase!

    We will ship your order immediately. Afterpay takes care of the rest. They will remind you when payments are due and will process your payments automatically. Next time you use Afterpay, they’ll have all your details saved and ready to go!

 

Click here for more information about Afterpay.